Terms & Conditions

To ensure a smooth and respectful experience for all participants, please take note of the following:

Booking & Payment

Advance Payment: All bookings must be paid in full online prior to the session to secure your space. Unpaid bookings may be released without notice.
Prices are listed in Hong Kong Dollars (HKD).
Transferability: Bookings are non-transferable unless approved in advance.

Cancellation Policy

Cancellations must be made at least 24 hours in advance to receive a full refund or reschedule.
Cancellations made within 24 hours of the class are non-refundable.
We understand that unexpected plans or urgent matters may arise, and you might need to adjust your booking. However, please keep in mind that our sessions are intentionally intimate, with only a few spots available. When a cancellation occurs, it can be difficult for the facilitator to find someone to fill the space on short notice. To help us maintain the flow and energy of each session, we kindly ask that you notify us as early as possible if you need to cancel or reschedule. Your consideration allows others the opportunity to join and ensures a smooth experience for everyone. Thank you for your understanding and support.
In the event of instructor illness or unforeseen circumstances, we reserve the right to reschedule or cancel classes with notice.
No-Show Policy: No-shows will be charged in full and are not eligible for rescheduling.

Bad Weather Policy

In the interest of safety and comfort, classes will only be rescheduled in the event of Black Rainstorm Warning or Typhoon Signal No. 8 or above being in effect at the time of class. We appreciate your understanding and will notify affected participants with rescheduling options as soon as possible.

Health & Safety

Participants must disclose any medical conditions or injuries prior to class.
Our sessions are designed to support your well-being, but they are not intended to replace professional medical care. If you have any health concerns, we encourage you to speak with your healthcare provider.
We reserve the right to refuse participation if we believe it may compromise your safety or the safety of others.

Liability Waiver

While we strive to create a safe and nurturing environment, participation in our classes is voluntary and undertaken at your own discretion.
At zooliyoga, we strive to create a safe and supportive environment. By joining our sessions, you acknowledge that participation is a personal choice, and zooliyoga and its instructors are not responsible for any injuries, losses, or damages that may occur.

Code of Conduct

Respectful behavior is expected at all times.
Mobile phones must be silenced during sessions.
We reserve the right to remove any participant who disrupts the class or violates these terms.
Late Arrivals: Out of respect for the group and the flow of the session, late arrivals may not be admitted once the class has begun.

Intellectual Property

All content, including class materials, audio recordings, and visuals, are the property of zooliyoga and may not be reproduced without permission.

Personal data collected during booking is used solely for service delivery and communication.

We do not share your information with third parties without consent.

Changes to Terms

We reserve the right to update these terms at any time. Continued use of our services constitutes acceptance of any changes.